Selecting a high-quality phone service in New York could be just what your business needs to thrive. All things considered, the phone remains the main way that consumers contact businesses. Using the appropriate type of telephone service for your company is utterly critical, and you need a company that is cost-effective, dependable, and that gives you all the high-tech features your business depends on. For that reason, before deciding what business phone company to go with, you must thoroughly examine the different kinds of services and providers out there. The two primary options for business phone plans are standard landline phone service and VoIP service. It's of the utmost importance that you're aware of the differences between these two types of phone services prior to making your selection. This article will help you to make the right choice for your New York business.
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What is Business VoIP Service in New York?
VoIP stands for Voice Over Internet Protocol, and it is the most advanced type of phone service available in New York. VoIP phone service offers business customers an alternative to using the traditional Public Switched Telephone Network (PSTN) with an analog line. VoIP has been around for over a decade. In the last few years, the service has become more popular as more businesses are making the switch from PSTN to VoIP.
The main difference between PSTN and VoIP is the way in which the calls are carried. A PSTN service offers an analog signal to carry the call, while a VoIP digitizes the calls and carries them through the internet. Before choosing a VoIP service you must make sure that your internet service can handle the bandwidth required. You can use the Wirefly Internet Speed Test to check this. Sending and receiving data from the internet is much cheaper than using the phone network, and if you make frequent long-distance or international calls your phone bill can rise very quickly. However, with VoIP service you will find that the cost of each call is significantly lower to that of a PSTN provider. As well as offering a significantly cheaper service, many VoIP providers also offer a flat-rate package that allows you to make unlimited calls to certain locations without worrying about per-minute charges.
There are many features regularly included in business VoIP service plans. Most New York providers offer the regular PSTN services such as multiple extensions and caller ID's, as well as offering other interesting features like remote access to voicemail, ring groups, fax-to-email, call forwarding and many other useful add-ons that will ensure that you get the best service for your business's needs.
VoIP service providers offer many different plans. Whether you are a small company with only five lines, or a large corporation with hundreds of extensions, there is likely a VoIP service provider in New York that will offer you a plan that is suited to your needs and budget.
How to Choose a Business VoIP Service Provider in New York
The growing popularity of VoIP service means that there are more New York business service providers willing to complete for your business. At first glance, you may initially feel overwhelmed, but having a wide choice can actually work to your advantage.
To determine your needs in terms of business telephone use, ask yourself some important questions. These may include how many lines you will need, what features are important to your business on a consistent basis, will your business be expanding within the next two years, and what are you budgeting to cover business phone service.
Then begin to compare the offers being given by several of the leading New York business VoIP providers. What services are included in their plans, how are rates determined, and does the service provider have an excellent reputation. Having reliable phone service connecting your business to your customers is critical to your business success. You should ultimately choose a service provider that has demonstrated consistent reliability and the ability to provide excellent customer service.
Understanding Traditional Business Phone Service in New York
Traditionally, most calls are carried through the PSTN, the public switched telephone network. This is a nationwide system that uses telephone lines, cables, satellites and mobile networks to connect calls. This particular phone service has been around for more than a hundred years and was the very first type of phone service ever to be utilized.
However, the traditional PSTN telephone service is a more expensive choice when compared to VoIP, mostly because of the large infrastructure the system still relies on. Since it is so old and large, regular maintenance is needed to make sure it runs efficiently. Also, an analog signal has a harder time sending data over a long distance.
As a long distance call travels over the PSTN system, it stops at quite a few locations as it moves. The data is transmitted through old equipment owned by numerous companies, making the calls expensive. Most of the infrastructure used to carry and switch telephone calls has become digital, but the “last mile' of the call is still analog. This is another reason a PSTN service can ultimately end up costing business owners more.
PBX: Private Branch Exchange in New York
Most New York businesses use a PBX, or private branch exchange, to route the calls that go through their office. A PBX system allows different calling features to function correctly, such as multiple extensions, call forwarding, voicemail and more. It is an important part of the phone system.
A traditional PSTN phone system can utilize the PBX either from the user's premises or from a remote location. But an analog PBX has a big drawback, and that is the expense. When you set up a complete business phone system that includes a PBX, you will need various types of hardware that you will be required to purchase to get started. This expense falls on the business owner and the initial investment can be anywhere from $1,000 and up. Other factors, such as installation and configuration, are also not included in the initial price. Any maintenance that must be done on the PBX will also be the business owner's responsibility. Hiring a professional to come out to look at any problems can cost at least $100 an hour, if not more.
A traditional PBX may also breakdown or parts of it can become obsolete, again a problem that can be very costly to fix. Many of these systems do not support more than a few lines at a time, so upgrading to more if your business grows will add on the expense of having to purchase additional hardware. You'll get stuck paying for costly repairs for years to come if you choose this type of phone system for your business.
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