When you need to find the right business telephone provider for your company in Ralston, PA, it can be confusing choosing between the options available to you. However, the telephone is the first way that most people, especially clients and vendors, will get in touch with you, so having the right type of phone service is very important to a successful business. You want a service that is reliable and that will provide you with every feature that is necessary for you to run a smooth business. Carefully consider the two main types of business phone service companies, VoIP and Analog, before you decide which one is best for your company. You'll need to understand the drawbacks of each service, as well as the benefits. That way, you can make an informed decision about the one that is best for your business overall. Compare these providers in Ralston, PA below and base your final decision on the company that you think is best.
Business VoIP Phone Service
The newest innovation in phone service is Voice Over Internet Protocol, commonly referred to as VoIP. VoIP provides Ralston, PA area business customers with a quality alternative to old-fashioned analog phone lines. Since being introduced a little more than a decade ago, VoIP has become more mainstream, with more business owners choosing to adopt this style of phone service in favor of traditional PSTN service. VoIP is also the preferred business phone system choice for new companies, especially smaller businesses. Even though phone calls are transported over the Internet, users report that call quality with a VoIP service sounds the same as when using a traditional phone line. Maintaining a reliable call quality for VoIP, however, is dependent upon having a quality business Internet connection. The Wirefly Internet Speed Test can prove useful to check if your current Internet connection will supports VoIP telephone service.
How the phone calls are carried is the main difference between PSTN and VoIP service. PSTN service carries calls over an analog signal. VoIP calls are digitized and transmitted through your Internet connection. VoIP service is a lot more economical for most businesses who send data, with the cost of making and receiving calls considerably less than using a traditional phone network. This is important if your business makes and receives a large volume of long distance as well as international calls. Determine whether or not the provider you are considering offers a flat rate package allowing for an unlimited amount of calls to certain destinations rather than charging for calls by the minute.
You can order a Ralston, PA business VoIP service with virtually any calling feature that benefits your business. These include multiple extensions, voicemail with remote access, caller ID, ring groups, fax to email, call forwarding and voicemail to email.
Most business VoIP providers serving the Ralston, PA business community offer a variety of plans combining features that suit the needs of businesses depending upon their size. You may be a small start-up venture needing just half a dozen lines, or the national headquarters for a large corporation with thousands of extensions. In either case, or anywhere in-between, there is a VoIP service to meet your needs and your budget.
How to Choose the Right VoIP Service Provider
Since VoIP has become more mainstream in Ralston, PA, there are more and more companies popping up all over that offer their services to consumers. Use this to your advantage, as each company will have different features and rates that you can choose from.
You'll want to carefully consider what you want for your business first. Think about the number of extensions you will need, the features that your company will use the most, if you plan on expanding your company any time soon and what your budget for phone service is.
From there, consider the different companies in your area that offer VoIP phone services. Look at the features they offer and make sure they have what you want. Their prices and packages will be different, so make sure you find one that best suits your needs. However, you will want to make sure the company itself is reliable. Paying for cheap VoIP phone service won't be worth it if the company you choose has terrible customer service.
Understanding Traditional Business Phone Service
Traditional phone services carry all calls over the PSTN, which is the public switched telephone network. The PSTN network is what has been in use for about a hundred years and was the very first phone network to be used. It is available all over the country and is made up of satellites, cables, telephone lines and mobile networks. Most customers think of this type of service when they are considering a business phone service, only because it is what they are used to.
However, a PSTN phone service can cost more in Ralston, PA than VoIP service. This is mostly due to the fact that the PSTN infrastructure is old and requires ongoing maintenance to it. Since PSTN is analog, it makes it harder to send data over longer distances.
Making a long distance call with PSTN means that the data sent will have to make numerous stops at locations along the way. Data flows through equipment that is owned by a number of different companies, causing this type of call to be more expensive. While much of the infrastructure that is used to carry, switch and route the telephone calls is completely digital, the “last mile', as it is known, is still an analog connection made between the customer and the local central office.
Using a PBX and an Analog Phone System
Coupling an analog service with a Private Branch Exchange (PBX) is very common among Ralston, PA businesses. A PBX is what allows an Analog Phone System to use different calling features like multiple extensions, voicemail and conference calls, since its main function is to reroute the calls received throughout the office.
If you are using a PSTN service, then the can be located within the office or hosted in a different location. Despite this, there is a big defect of an analog PBX: it is an expensive piece of hardware. From the beginning, it supposes a big investment as simply buying the hardware needed to set up a network can cost upwards of $1,000 without considering the installation and maintenance costs of the network. To keep everything running smoothly, the hardware needs to be maintained which means that you will either need to get an in-house technician or hire a professional service that can charge $100 an hour or more.
Another big drawback in using a PBX for your Ralston, PA business is that expanding the service can be both difficult and expensive. Most PBX systems in the market support a limited amount of lines, this means that if you begin to branch out or otherwise expand your service you will have to pay for extra hardware to accommodate your needs.
As with all pieces of hardware, the PBX may become obsolete, meaning that it would have to be replaced every few years. This would be a continuous expenditure for your business. As well as becoming obsolete, the PBX can break down or develop faults that would have to be repaired and even replaced, meaning that in the long-run the PBX can become an expensive problem.
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