Every home owner's largest concern is protecting their home against any threats. With crime rates varying across different regions, purchasing a home security system is a necessary step for many families. A home is one's most valuable asset, and without the proper security systems in place, residences may become more susceptible to burglaries. This is where the ADT home security system comes in. Home automation may be a topic that many individuals are unfamiliar with. Below is an extensive review of ADT's services to help the reader assess whether ADT the right home security brand for them. We hope you find a lot of value in this full review of their website, services, plans, customer support, etc.
ADT Security Systems, now ADT Inc., was founded centuries ago in 1874, making it one of the oldest home security options available on the market. That being said, does brand antiquity equate to brand quality? Can the brand keep up with the technological advancements in our modern tech culture? ADT Security System's initial approach didn't include providing security options for their home. Later down the line, the company began to extend their security systems to protect family homes. Today, the brand is known to be reliable thanks to its long run in the marketplace. Consumers will always feel inclined to choose services from the company with the most experience. Given that ADT-monitored Security Systems stood the test of time, it would only make sense that they are well-versed in their industry and know exactly what to do.
Despite being one of the world's most well-known home security alarm options, ADT Security Systems has found many buyers switching over to other firms that offer similar services. Reviews posted on online forums reveal that customers ironically did not feel safe with the ADT Security Systems hardware itself and also did not appreciate the disappointing quality of ADT's customer care. The following analysis will give potential buyers insight into what it is ADT Security Systems is lacking when compared with other home security firms.
When you purchase an ADT home security system monthly plan, bonuses include digital keypad and motion sensor, as well as wireless door/window sensors. To get these installed does have an additional charge, and there are also termination fees that apply. This offer doesn't apply to existing customers, only new ones. If you'd like a more precise cost for installing an ADT home security system, you can also call the company to speak with a representative and receive a free quote. Below are the different plans offered:
ADT Home Security Monitoring Plans
This plan includes monitoring of door and window sensors and the control panel, which will alert you in case of a robbery.
Similar to the former plan, but without the requirement of drilling sensor wires into your home’s wall. However, there is an added benefit of wireless communications.
This plan offers all of the above-mentioned features of basic security with added automation. This allows for a customized experience, including installing a video doorbell or even speech control via Alexa and Echo from Amazon.
ADT Pulse plus Video
Includes all the features of the pulse plan, except with added video surveillance.
Monitoring refers to watching a system’s sensor from a remote location without having to physically be next to the sensor. The use of video security cameras makes this process seamless and digital.
In comparison to other home security systems on the market, ADT-monitored security actually offers fees that are a bit lower than most of the other options out there for home security. That being said, the buyer should be aware that the ADT security system does not offer as wide a range of features as some of the other home security systems out there. Nevertheless, buyers can be sure to receive a six-month money back satisfaction guarantee in case they don't enjoy using the service as much as they initially anticipated. If at any point during this six-month time frame the customer has an unpleasant experience for whatever reason, ADT Security Systems will return your money, which includes the installation fee as well as any fees accumulated from monitoring your home.
ADT Security Features
Video-enabled doorbell and intercom system that works 2 ways
Window, light and door sensors are wireless (the latter chime)
Flood, heat and smoke sensors/detectors
Safewatch Cellguard to ensure stability in dangerous weather conditions
Very loud alarm system/siren
Easily accessible touchscreen keypad and control panel
Panic button and a remote keychain
Ability to add selected contacts for home's entryway.
Automation of locks, both smart locks and deadbolt locks
Thermostats displayed digitally
PIR infrared motion detector (pet sensitive up to 80 pounds)
Carbon monoxide sensor/detector
Garage door openers and sensor
Wireless cameras, both indoor and outdoor
Backup battery in case of an electrical blackout
The actual hardware that comprises the ADT Home Security System includes a few main components, the first of which is a control panel. This control panel is wireless. Additionally, there are door sensors which will detect any unexpected movement by uninvited guests into your home. Lastly, there is a window sensor to make sure that all access points into your residence are monitored properly. Now that you can be sure all entry points to your home are covered, here come the additional features you can access... for an additional fee, of course. These extra benefits offered include fire and smoke detectors, which should be a standard safety measure implemented by all homes. Additionally, there is also monitoring available for carbon monoxide, which can be deadly. This lethal gas, being undetectable by smell, has unfortunately taken the lives of many children whose parents did not install a carbon monoxide detector. Carbon monoxide usually forms when the gas or fuel contained in a vehicle or even in a compact engine. Cooking tools like grills are also subject to accumulating carbon monoxide gas. Fireplaces and furnaces are also capable of producing this toxic gas, which can kill both humans and animals by blocking the blood's oxygen-holding capacity and when oxygen is displaced, your organs will not receive the critical supply that they require to function. This can happen in merely minutes, but if medical intervention acts in time, the person or animal's life can be saved. While these additional features of the ADT Home Security System may seem more accessory-like, it's quite vital to have these safety measures in place to protect you and your family in case of emergency, especially if there are small children in the home who may not know what to do in case of a fire or carbon monoxide combustion.
For consumers interested in the higher-grade ADT video plan, free installation is included along with a Nest Learning Thermostat. There are even advanced automation features available for the buyer's home. These features over extended accessibility, such as the ability to lock and unlock doors (even those to your garage), turn lighting on and off, adjust the temperature on the thermostat all remotely via the use of an app (the ADT Pulse interactive mobile application). These are some of the great perks of ordering the luxury home security package. Using this security plan to its best ability can eliminate any fear or paranoia that comes with leaving your home empty when going off to work or even for extended periods of time when you go on a family vacation.
For new customers who are not willing to spend an exorbitant amount of money just to experience these extra luxurious features, the lowest-priced home security plan will not come with a free installation of the ADT security system equipment, or even offer an unlimited warranty. The downside to the spending less money is having both a limited warranty as well as being mandated to sign a three-year contract (which goes down to only two years if you live in the state of California). This becomes difficult when for any customers who decide after the first six months that they do not like the ADT home security system. These frustrations can easily be solved by paying the higher price, but not every homeowner has access to a very high budget, given they are trying to pay off their home's mortgage after all.
There is certainly a lot of competition on the market when it comes to home security systems. The advancements in our tech-enabled economy have made it possible to up the ante, forcing companies to put their best products and services forward, even offering the customer bonuses as an incentive. When it comes to the safety of one's home (especially if it houses a large family with young children), people unarguably only want the best service available. ADT Security Systems is known to be professional-grade quality for their home monitoring services. Designed with families in mind, the ADT Security Systems' sensors can actually sense and accommodate a pet up to 80 pounds. Quite impressive, right? Better yet, the selected features and services can be custom tailored to your home's specific needs. For potential consumers, this a-la-carte option expands the variety of features to pick from and make combinations with, as well as the increased flexibility. ADT Home Security Systems is said to be dedicated to the satisfaction rate of its customers, which they make clear through their generosity as a brand. In case the user is not happy with the results of installing the ADT Home Security System, a refund can be requested by the customer themselves. People work incredibly hard for their money, and there's nothing wrong with wanting to get the best bang for one's buck.
In the rare occasion that ADT Home Security Systems is not able to fix any problems related to installing their product itself, a refund is available to cover the cost of the installation. This is only applicable if the technical issue (or general safety concern) does not get resolved within 6 months of the client using the service, regardless of what the security was being used for. Below are 8 different ways that can help homeowners properly and strategically protect their most treasured asset, their homes.
Benefits of Installing ADT Home Security Systems
The first benefit of installing the ADT Home Security System is having access to security experts who are properly vetted to provide reassurance to the customers. These security experts are thoroughly trained and have all the certifications necessary to keep your home and your whole neighborhood safe from harm. These individuals are also said to develop a close, trusting bond with their client (or ADT customer) by focusing specifically on the needs of each customer. What works for one person's home may not make any sense to protect another individual's home. There are several kinds of living situations to accommodate, from a single-family home that has a large, penetrable backyard to far more expensive and gated homes in wealthier communities. Your individual needs are a priority for these security experts who have the know how to help you out.
Secondly, installing the ADT Home Security System is a smart and safe option for even unforeseen weather conditions. Since the ADT Home Security System comes with a spare battery that can be used as a backup battery, homeowners can be sure that even if there is a significant blackout, their home security system will still be effective. This backup battery feature most certainly comes in handy if burglars attempt to disable your ADT Home Security System by cutting any electrical wires. Natural weather conditions such as heavy thunderstorms or a snow blizzard won't be able to affect the stability of the ADT Home Security System, either. Regardless of whether there are construction workers doing their job with heavy machinery near your home, or burglars attempting to fuse any electrical circuits they can spot, you won't have to worry about being left in the dark. This is one of the most reliable mechanisms of the device itself, as it doesn't necessarily require any contact with customer support, or any action at all really.
The third benefit is receiving customized solutions to your home security problems. Each home is unique and when building a security system to protect a certain home, the cookie cutter method of using the same system across the board should not be used. Implementing a one-size-fits-all approach to home security systems will cause more harm than good; a good analogy would be prescribing the same medication to a group of patients with different conditions of different severity levels. Having the benefit of a customized security system to enhance the homeowner or their family's lifestyle can put all minds at ease of being subject to threats. The conversation between the homeowner and the specialist when developing this customized plan can make all the difference between an effective home security alert system, and a poorly-designed, underperforming one. This is not a process that should be sped through. In fact, homeowners should take advantage of their time with their ADT specialist to properly and thoroughly communicate their concerns and any issues with the home that could pose a threat to them or their families.
The fourth benefit of purchasing an ADT Home Security System and plan is that you're left with more than just a robbery-centered security system. ADT's Home Security System is applicable to protect any dangers that can arise from inside the house, such as potential fires or even carbon monoxide poisoning. Given that both fires and carbon monoxide inhalation can lead an individual or their pet to pass out or die, having the option to properly cover all possible accidents, from fires to gas combustion, is tremendously helpful. No loving parent would ever allow for their child to be put in harm's way. Having an ADT Home Security System is like having an extra set of hands when it comes to the chaotic responsibilities of parenting or even babysitting young people. This doesn't only apply to toddlers, though. The same way carbon monoxide inhalation is lethal, strong enough fires can burn and tear off any human skin and lead to life-threatening injuries. This is why it's important to equip young kids with travel etiquette when crossing streets, etc. Never worry about fire or smoke hindering how carefreely you can enjoy quality time with friends and family, as constant apprehension about the safety of your home will only worsen your wellbeing, especially if you're in a very tropical, relaxing place. Let technology and a well-trained staff do the trick so you can get on with other parts of your day.
The fifth benefit of the ADT Home Security System is the hands-free automation that comes with it. If you are advanced with computers and catch onto software rather quickly, you may even be able to find a digital way (using Linux on Windows and/or the Terminal with Tom Hanks) to of serving and meeting other individuals, you can begin to build a sense of community if let's say you and a friend want to go to late-night concert together.
The sixth exciting perk of having the ADT Home Security System is that it not only works well from a functionality standpoint, but it also manages to save you time by being both quick and very efficient in providing you information. Having a home security system may be mentally reassuring, but if the device itself does not physically work, it is almost pointless to have one. Using ADT increases the changes of your home monitoring security system actually working correctly. With the severity of the potential threats that can take place, from a fire to a serious burglary, investing in a risky home monitoring security system that may not even work as advertised can be the difference between a safe evacuation for you and your family versus a tragic loss of lives due to negligence. Don't put you and your family's well-being in the hands of an unreliable home monitoring security system. ADT is known to perform well and there aren't many reports of technical malfunctions.
The seventh benefit of installing the ADT home monitoring security system is that it has a very reliable reputation built on years of practice, high performance, and customer relations. Being one of the oldest home monitoring security systems in the world, most people flock to ADT home monitoring security systems because they won't have to worry about the device not working properly. Also, when purchasing a reliable home monitoring security system, if an individual goes with a more well-known brand, they will be able to access more information and customer reviews online, as opposed to smaller, less popular brand. The more insight one can receive into a device or home monitoring security system prior to purchasing it, the better. Having a larger sample size of buyers giving their honest feedback weeds out the chances of encountering purely automated reviews that aren't even accurate, to begin with. Our economy relies heavily on consumer marketing and advertising to build a sense of trust with viewers, whom they hope to turn into consumers. There have been commercials on television as well as online encouraging users to protect their homes with ADT home monitoring security system, presenting the product as the most reliable, experienced brand in the world of home security and privacy. More homeowners choose ADT than any other brand. That's how strong their brand presence is among consumers.
The eighth benefit that comes with purchasing an electronic ADT home monitoring security system is that you will be guaranteed a system that works around the clock, 24/7 without the need for you to be there and manage its performance. The representatives at ADT will be responsible for ensuring that while you're sleeping, your house is in a safe condition and under maximized security. The protection of your home essentially becomes a team effort, with experienced professionals on standby to help save you if anything ends up going wrong. Additionally, you can create a customized ADT home monitoring security system that works around whichever schedule you need it to. If you have a problem at any time of the day, even at three o'clock in the morning, you can be sure that there is a professional ADT representative who can help you through any questions, concerns or thoughts. That being said, as mentioned prior in this review, the ADT customer service cohort is not known to be the strongest, so while the availability may be around the clock, the actual quality of service may not be up to par with what you need, especially in the case of an emergency. ADT Home Monitoring Security Systems and its staff take your safety very seriously and have continued to innovate over the years and maintain their place in the industry. Being one of the leading home security firms has given them quite a high standard to maintain, and in terms of the product's actual efficacy, the company has done an impressive job iterating on a product that remains up to date and is safe during severe weather conditions. The company reassures buyers that its representatives are always available to chat to help and listen to any inquiries, but whether or not they deliver on this promise is a different story.
Last but not least, while the customer service department seems to have a bad rap despite claiming to be around all day and all night 365 days a year (including holidays), there are still many benefits of purchasing an ADT-monitored Home Security System. The cost is a very important factor to consider when making such a major purchase. Everyone wants to keep themselves and their families safe from danger, but could a company like ADT be taking advantage of these same consumers who are desperate to sustain the wellbeing of their family members. This does feel a tad bit unfair, because security that is vital and can be offered for free, such as carbon monoxide detectors, should not come as an extra purchase to an already luxury (a.k.a. expensive) brand. Ask yourself this: even if the cost is a bit extra for the carbon monoxide and smoke detectors, is skipping out on these devices worth saving a small amount of money? When tracking the financial benefits and drawbacks in purchasing a product like the ADT home monitoring security system, the interesting caveat is that while these necessary safety precautions will cost the buyer extra money, the homeowner may actually be able to save a good percentage on your homeowner's insurance in the long run. Determining whether or not ADT home monitoring security systems is the right option may take some financial budgeting and a period of time to think over any calculations, but in the long run, safety is priceless.
Ultimately, ADT Security Systems offers home monitoring plans that are both accessible and effective. That being said, the higher-priced video package (which does come with a complementary installation of the ADT security system's equipment. Regardless of whether the customer chooses to purchase the cheaper introductory package or the higher-end luxury video package, they will be required to sign a three-year contract. Also, if the buyer has a negative experience after the 6-month return period, ADT Security Systems' customer service division is not particularly reputable for being helpful or reliable. The fees for canceling your service are also quite high to discourage all buyers from breaking ties with the ADT security system. Reviews on public forums will reveal that the quality of the ADT Home Security System is not as justifiable when looking at the bigger picture. When conducting research on home safety systems, referring to the official website of ADT Home Security Systems will provide a very skewed perspective of how good the quality of the system is. Taking a closer look at the website will show very vague pricing information, excluding critical information about the costs of the plans as well as the extra equipment. Even the motion detectors are not clearly defined on the website. Lastly, even the prices of any extra control panels or carbon monoxide detectors are not clearly mentioned for potential customers to find. The latter is especially surprising given that there have been free carbon monoxide detectors offered to the public, including installation. When it comes to this life-saving device, there should be no ambiguity. With monetary gain at the core of business goals, ethics are often disregarded, essentially posing a greater threat to the safety of families everywhere.
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