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Today, there are more television companies and services to choose from than ever before. While this point certainly benefits TV and movie lovers (as there are of course more films and shows to watch than ever before!), it also means that they'll have to be especially diligent when subscribing to a service, so as to assure that said service suits their specific wants and needs. Furthermore, pressure is added to the situation by the fact that many television providers today—in fact, most television providers today—require customers to sign contracts, thereby committing to paying for service for a specified period of time.
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And for those who don't know, multiyear contracts seem much, much longer and cumbersome when their corresponding service is unsatisfactory!
To help prevent headaches, inconveniences, and frustrations from plaguing customers' television experiences, let's take a look at an all-encompassing review of DISH!
Related: DIRECTV Review
Before all the other various characteristics of DISH services are detailed, here's everything potential subscribers need to know about the provider's pricing. Because, for obvious reasons, cost is perhaps the most significant factor that needs to be considered by television service clients.
DISH's various packages range in cost from $60 to $100, with the former bundle including about 190 channels, and the latter including roughly 300 channels. While these figures are calculated with respect to a two-year mandatory subscription period for new customers, they won't increase at any point during the specified contractual agreement.
In other words, even though DISH requires customers to sign contracts that mandate at least two years of continuous service, the agreed upon bill won't be raised at any point during this period. And because so many other television providers include "price increase" clauses in their contracts, this DISH benefit will undoubtedly be a breath of fresh air for disgruntled customers (who previously purchased other services) and a fantastic hassle-saver for new clients.
Extras-wise, DISH typically provides new customers with free access to premium channels, including Showtime, HBO, Starz, and others, for the first three months of the subscription period. After that, extra fees will need to be paid to enjoy content on these premium networks. Special events, including UFC and boxing shows, can be purchased and watched live on pay-per-view in high-definition. To be sure, one of the most substantial benefits of DISH is that it isn't affected by high-volume user traffic. Accordingly, individuals who've paid to watch the "big fight" or another popular event won't have to worry about it lagging or pausing, as it otherwise may if accessed over the internet (provided enough users are trying to watch at the same time). Bandwidth worries are nonexistent with satellite television.
Furthermore, one of today's most sought-out television conveniences, DVR (digital video recorder), is available through DISH—at an extra monthly cost, that is. For comparatively small fees (with regard to the prices charged by other television companies), DISH customers can rewind, fast forward, and record their television, including up to two programs simultaneously with the standard DVR, and up to 16 programs simultaneously with DISH's most popular and powerful recording unit, the Hopper 3.
In short, customers who value fair pricing and who wish to enjoy a "no-surprises" television subscription service will find a lot to appreciate with DISH. The company's packages aren't cheap, to be sure, but they are competitively priced when compared to those of the competition, and they can be easily tailored to suit the viewer's particular preferences (extra channels, live sports coverage, DVR, etc.).
Hardware installation is another potential pitfall of the television subscription process. Some television providers require customers to pay a fee to have their viewing equipment installed, and they aren't always as forthright with this fee as one would like. Moreover, it's not uncommon for the same companies that charge their customers hidden installation fees to also charge them hidden hardware removal fees! Especially for customers on a pre-planned budget, these left-field charges can prove to be tremendous inconveniences.
Thankfully, DISH excels in the installation category. The company's installation professionals and service technicians are attentive and well-trained, generally speaking, and significantly, they install new customers' boxes and satellites for free, and with respect to said customers' requirements. Because DISH is a satellite television company, customers don't need to deal with or work around the often-intrusive wiring setups associated with cable; a physical satellite dish is simply attached to the outside of one's home. Besides being convenient, DISH's physical-satellite procedures mean that customers all across the United States—even those in rural or otherwise remote areas—can benefit from coverage. The same cannot be said of cable, which, like high-speed internet, is slow to become available in less-populated locations.
There're quite a few things that can stress television subscribers out, but thankfully, installation (and, if it's required, maintenance) is not one of these things, with DISH.
Related: Compare TV Services
As was mentioned, the DISH Hopper 3 is a stunningly powerful piece of hardware, and arguably, it's the greatest DVR unit available today, through any television provider. Up to 16 programs can be recorded at the same time, once again, and the unit's hard drive space is large enough to store roughly 2,000 hours of standard-definition footage or 500 hours of high-definition footage.
That's a lot of footage!
And a lot of footage to sit back and watch means that Hopper 3 users won't ever want for entertainment, nor will they miss the "big game," or new episodes, and so on and so forth.
Furthermore, DISH Anywhere, DISH's predominant app, allows subscribers to access recorded and live television through their mobile device or computer, from the comfort of home or while on the go. As one would expect, the service performs well, and just as is the case with Netflix and Hulu, occasional bugs are but small bumps in the road that can be overlooked without issue. DISH Anywhere, more plainly stated, greatly amplifies the value of all the packages provided by DISH.
Amazon's Echo—or simply "Alexa," as the device is widely known—is an outstanding piece of technology that allows users to play games, access news and weather reports, sift through countless bits of information, receive answers to questions, control quite a few in-home appliances, play music, and do much more, all with their voice. That's right—using the Amazon Echo is as simple as saying "Alexa" and reciting the specific request.
Thus, for as awesome as the Amazon Echo is, potential DISH customers (and perhaps potential Echo customers) will be happy to find that Alexa can be used to change the channel, rewind or fast forward, search for programs, and even turn on the television. What's more is that these functions are constantly being optimized and updated, and it's highly likely that more capabilities will be added to the DISH-Echo connection in the future.
Lastly, DISH does offer some 4K channels to users, but to access these channels (as well as any 4K video available through third-party apps such as Netflix), customers will need to use the Hopper 3. These 4K channels look good enough (as they should!), but their reception can occasionally be "in-and-out." In short, DISH's 4K capabilities are excellent, barring infrequent service hiccups.
A quick-but-accurate summary of television providers' customer service is as follows: It's about as good as one would expect from companies that already have signed guarantees of continued business. In other words, this customer service is as functional as it needs to be to prevent a largescale customer revolt.
Thus, DISH subscribers (just like those who subscribe to other television services) shouldn't expect the world in customer service; the red carpet won't be rolled out at any point of an agreement.
With that said, DISH does consistently strive to remedy reasonable complaints and requests offered by the customer. Service professionals can be consulted online (through chat) and over the phone, and these individuals are mostly always courteous; whether or not they'll be able to help depends on the situation at-hand. Customers who're having equipment issues can expect immediate assistance, for example; customers who're disputing a charge or looking for an answer to a billing-related question can expect quick but perhaps limited help; and customers who're voicing their dissatisfaction with a matter of little importance (a quick outage, perhaps) probably shouldn't expect very much assistance at all, barring a one-time billing credit or complementary pay-per-view movie.
The short version of DISH's customer service is that its professionals are helpful, and issues of true substance will be solved as quickly as possible. That's much more than can be said of an abundance of other television service providers.
The bottom line is that there's plenty to appreciate with DISH. Customers in any part of the country can consult the company's services, and can have their satellite and box installed free of charge. A two-year-minimum contract is required for new customers, but pricing is affordable, and furthermore, this pricing won't increase during the term of a contract. Technically powerful hardware (especially in terms of the Hopper 3) mean s service subscribers can enjoy stunning high-definition, DVR features, live sporting events, on-the-go entertainment, premium channels, and much more. And lastly, in the instance that customer support is needed, DISH clients will find that they're in good hands, and that the offered assistance is solid and generally useful. Furthermore, any solution offered by DISH customer service representatives will be offered courteously—and the same can hardly be said of other television providers.
Television services aren't for everyone, but for those who're seriously interested in subscribing and have conducted enough research to safely make a decision, DISH is most definitely worth considering.
