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In a nutshell: Frontier provides fiber optic, DSL, cable, and satellite internet. The company's service reaches areas that are often forgotten by their competition. As Frontier expands, more remote and rural customers will gain access to high-speed internet. While their emphasis is on rural areas, the company does provide high-speed internet (up to 1 Gig) to urban and suburban areas.
Most of Frontier's plans do not require customers to sign a contract. To make things even better, Frontier does not have data caps. When you look at Frontier's service, product offerings, and price, Frontier may be one the best internet providers on the market.
Frontier is good for:
Frontier may not be ideal for:
Frontier offers their customers fiber, satellite, DSL, and cable services. It's important to state that every location will not have access to all of these services. However, most locations do have at least three plans. Fiber and cable internet services tend to be found in higher-population areas like cities because the cables are run underground. DSL tend to be in both rural areas and cities because it can run along the phone line.
Currently, Frontier's 1 Gig download speeds can only be found in three cities (New Haven, CT, Durham NC, and Beaverton, OR). Depending on the location and a few other variables, the plan can cost $219.99 a month. If the service in an area where there is competition from other providers, like AT&T GigaPower, the cost may be lower.
Related: Compare All Internet Providers
Many internet plans require customers to agree to a two-year agreement. The advantage of having a contract is that these agreements come with a price lock. Price locks allow customers to budget their internet expense without being concerned about any price increases. There are some companies that increase their pricing after the first year. For example, Comcast's Extreme 250 plan starts at $50. After the first year, when the promo ends, the price increases to $149.99. Frontier's customers won't experience this type of pricing increase. The prices stay consistent. Customers also get to enjoy a plan that does not have any early termination fees.
Anyone who wants an inexpensive internet plan will be able to find something that suits their budget with Frontier. The lowest plan is $34.95 a month. Now, it's important to say that the availability and pricing of the plans may change based on location. The speed customers will experience depends on availability.
Frontier offers several types of bundles. Again, every option is not available in every location.
Frontier's Double Play plan lets customers bundle their video and internet.
Frontier also has a Triple Play plan. This plan lets customers bundle their phone, internet, and video services. All of these plans include Frontier's Vantage Voice unlimited phone service.
Frontier's pricing is straightforward. The plans costs are as advertised. Now, there will be additional charges like taxes and the surcharges that Frontier and the government require. These fees won't be stated because they can vary from one customer to the next.
Customers should be mindful of the following fees:
Broadband processing fee: Frontier will charge a $9.99 fee to customers who disconnect one of their bundled services.
Shipping and Handling Charges: These charges will vary by location.
Early Termination Fees (ETF): While Frontier typically does not have an early termination, customers will find themselves paying an early termination fee for canceling their bundled packages. Internet only plans do not have an early termination fee. The early termination fees for bundled packages can range from $200 to $400.
Installation Fee: While there are installation fees, new customers getting internet service will have the fee waived.
A Free Wi-Fi router is included with Frontier's service, for most plans. So, most customers can save money by not having to lease or buy the equipment. The Wi-Fi router enables devices to get wireless internet service. Of course, customers can use their own equipment.
Frontier's plans cover a variety of speeds. Their internet plans start at 1 Mbps and up to 1 Gbps (1,000 Mbps) with Frontier FiOS, which is fiber optic. Frontier tries to be inclusive and reaches out to customers that are ignored by other providers. Because of this, Frontier has a variety of products that are at different price points. The internet speed a customer receives will depend on the customer's location.
The best feature of Frontier's internet is the symmetrical speeds. With Frontier, the upload and download speeds, for the most part, are equal. Other internet providers have high download speeds but have significantly weaker upload speeds. Time Warner's Ultimate 200 plan has a download speed of 200 Mbps. However, the upload speed is only 30 Mbps. Suddenlink, another internet provider, offers their customers Suddenlink Internet 75. This internet plan has 75 Mbps download speeds and upload speeds at 7.5 Mbps. People who need to upload high-quality media should consider upload speed when choosing their internet package.
When picking a plan, it's important to consider the type of internet and the number people who will be using the connection. Watching a lot of HD videos and playing games requires a faster internet speed to prevent delays, lagging, and freezing.
There isn't a guarantee on internet speed. Factors to consider when choosing a plan include:
In 2015, the FCC stated that Frontier delivered advertised speeds 98.10% of the time. That means that Frontier's service is pretty reliable. Honestly, the average user probably won't see a difference between speeds of 23.7 Mbps and 25 Mbps.
Having high-speed internet service without data caps is highly beneficial. Anyone who has gone over their data allotment knows that those fees can become expensive. Because Frontier does not have a data cap, customers can watch HD videos, search the web, and play games without worrying about data limits. Companies like AT&T and Comcast can charge hundreds of dollars in overage charges.
Frontier's lack of data caps comes from the company's idea that their customers should be able to use and enjoy the internet without being restricted. They don't want their customers to stop enjoying HD videos or playing games online because they are concerned about overage charges.
The CEO of Frontier Communications doesn't see the need to have data caps. He believes that current technology outweighs its demand. Large companies are not struggling for data bandwidth, they just charge customers for it.
Frontier has no limits. Because there are no data caps, customers can access the internet as much as they want. Of course, they will need to be subscribers to do so.
Compared to other internet providers, Frontier is better than average as far as customer service goes. In 2015, the American Customer Satisfaction Index gave Frontier a score of 64. The average customer satisfaction rating for telecom companies is 63.30. Frontier's JD Power & Associates score is 4.72. The national average for telecom companies is 3.14.
Frontier's sales agents are courteous. Customers may have problems using the company's chat feature, but the phone agents were able to handle any questions. When customers contact customer service for assistance, they won't be pressured to buy a new product or upgrade an existing product.
Frontier offers something for everyone. The company has reasonable prices, a wide selection of high-speed internet, and it doesn't have data caps. There's a plan for everyone.
The Frontier 100/100 and 150/150 plans give customers the most for their money. Anyone who doesn't need an extra 50 Mbps can save $10 a month. However, it's only an additional $10 for the increase in upload and download speed.
Customers who want to bundle their TV, phone and internet services should consider the Triple Play Bundle. It has more than 250 channels and download speeds of 24 Mbps.
Anyone who lives in an area that has Frontier Gig, it's a decent package. The majority of users would be happy with a plan that has 25 Mbps.
