GreatCall Review 2017: A Great Service For Seniors
GreatCall: Medical Alerts & Safety for Seniors
GreatCall offers several great monitoring-service features, like premium plans that allow subscribers to directly speak with a medical professional to get advice and a caregiver app.
GreatCall requires the purchase of its device. The upfront costs may be a little more than anticipated. However, the cost of the device is less expensive than the monitoring devices offered by other companies.
GreatCall offers GPS medical alert devices that offer great monitoring features for seniors. Most companies that sell medical alert devices do not provide the same number of features offered by GreatCall.
It is important to note that while the GreatCall Splash is mentioned in this article, the manufactured has replaced it with the GreatCall Lively Mobile. However, GreatCall still has not changed its highly-rated medical alert monitoring service.
GreatCall's GreatCall Splash GPS is a medical alert device that utilizes the company's highly- regarded 5Star Service plan. GreatCall Splash is an excellent unit for a family member, who is looking for a medical alert device that would allow the freedom to leave home. The waterproof equipment has an extended standby battery life, eliminating any fears of running out of battery power at the wrong time.
GreatCall has excellent features that allow family members to monitor the location of their loved ones and track the whereabouts of the device. GreatCall receives high praise due to its great monitoring service. The company also offers a host of additional helpful features.
The GreatCall Splash unit is only available to purchase through the company. However, of all the companies that require customers to purchase equipment directly from them, GreatCall Splash is the least expensive. To offset the high upfront costs, other companies include an equipment fee with the monthly subscription. One benefit of having to buy the equipment is avoiding any additional charges should the device become damaged. The portable unit is available in two colors: Tahoe Blue and Desert Silver. Most companies do not offer color options.
GreatCall's medical alert system with GPS operates on Verizon Wireless's cellular network. If Verizon's cellular reception is available in the area, the device will more than likely work. The standby battery life for the GreatCall Splash is 96 hours. Of course, the duration of the battery's life depends on the cellular signal strength and the device's usage. If the device struggles to find or maintain a cell signal, the battery will drain more quickly.
GreatCall Splash is one of the few water-resistant medical devices on the market. It is submersible up to three feet deep for no longer than 30 minutes at a time. The water-resistant feature allows people to wear the device in the bath or shower. The shower and bath are places where there is an increased likelihood that a person will fall.
GreatCall can support 100 different languages. If a language-support option is needed, ask customer support for assistance at the time of activation. GreatCall has two service plans. The basic plan is the 5Star Service plan. This service plan gives subscribers the ability to use GreatCall Splash's emergency button and send a call to the 5Star monitoring center. The monitoring is staffed 24 hours a day.
GreatCall also has a premium plan, the GreatCall Health and Safety Plan, for a slightly higher fee. This plan includes the regular 5Star Service, Urgent Care, and access to their GreatCall Link App. With the Urgent Care feature, subscribers can use the GPS medical device to contact doctors or nurses to receive medical advice at any time, without an added cost. Having the ability to directly contact medical professionals is beneficial to people who do not live near their physician, or don't leave their homes often.
Also included in the GreatCall Health and Safety Plan is the GreatCall Link App. The app has many useful features for family members. Users can program the system to send an SMS alert to an emergency contact when the GreatCall Splash makes an emergency call. Family members can use the app to track the location of the GPS device using their phones. These features complement GreatCall's daily calender. GreatCall's daily calender is a feature that allows family members to monitor if their loved ones keep their appointments or make it to scheduled events.
Contracts & Costs
GreatCall does not require subscribers to sign a long-term contract. The service's subscription fees are charged on a month-to-month basis. There are no cancellation fees, which is standard for companies that have month-to-month plans. However, the company does not offer refunds for a partial month of service.
There is a one-time activation charge to use the service. The fee is charged after the activating the device on the phone or through the company's web portal. GreatCall offers free standard shipping. However, this is a charge for expedited shipping. Anyone who is unsatisfied with the product can return it within 30 days. The company does not refund expedited shipping or activation fees.
The GreatCall Splash device comes with a one-year warranty. But customers can increase their security by signing up for the company's equipment replacement plan. There is a small monthly fee for the service, but it replaces damaged or lost devices free of charge. Should the physical user manual get lost, the manual is on GreatCall's website in PDF form. For assistance, contacting GreatCall is as easy as making a phone call or sending an email.
GreatCall Splash is a highly-recommended GPS-enabled medical alert device. GreatCall offers a basic service plan that allows users to directly contact 911 or contact GreatCall's monitoring center. Subscribers of the service can also access the online portal, allowing users to locate lost devices and track its location. If a family member needs a medical alert system, this is a device worth considering.
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