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Upgrade Eligibility Requirements for Sprint

Wirefly Learn » Resources

August 21st, 2010


Q. Am I eligible for a Sprint contract extension?

Not all existing Sprint customers qualify for contract extensions. Sprint sets threshold rules as to who is eligible for a contract extension.

In order to be eligible for our exclusive Sprint contract extension offers:

* You must have maintained continuous service on the existing Sprint phones being upgraded today for the last 24 months
* You must subscribe to a $34.99 or higher Sprint service plan
* You agree to extend your contract 12 or 24 months (depending on the plan you choose) from the end of your existing contract
* Your account must be in good financial standing and without late fees
* You agree to extend your existing contract with Sprint for an additional 24 months

Note that eligibility results may vary based on a variety of conditions including, but not limited to a customer’s usage history, payment record, previous phone replacement, etc.

Q. If I am an existing Nextel customer, can I get a new Sprint phone?

Yes you can. To do so, place an order for a Sprint Contract Extension. Enter your current Nextel phone number at the bottom of the options page where it says “Information Required by Sprint to move your phone number to your new phone.”

Q. My Sprint account is a business account. Am I eligible to take advantage of these contract extension offers?

“Business accounts” are able to take advantage of our contract extension offers only if they are individually-liable (if you pay your own bill).

Find our if you’re eligible now with our instant Upgrade Eligibility Checker.

Related posts:

  1. Verizon Wireless Upgrade Eligibility Requirements
  2. T-Mobile Upgrade Eligibility Requirements
  3. AT&T Wireless Cell Phone Upgrade Eligibility Requirements
  4. HTC Provides UI Upgrade for Android Phones

66 Responses to “Upgrade Eligibility Requirements for Sprint”

  • What if you are not eligible for an upgrade? Do u have to pay extra?

    • d41, if you are not eligible for an upgrade, then you will pay full price for the phone through Wirefly. That’s usually prohibitively expensive, but Wirefly has no other option with Sprint if you are not eligible. You might get a better offer if you go directly through Sprint, but it will cost you no matter what you do.

      On possible alternative is to add a new phone line and get the phone you want. Then see if there is someone who wants your old phone and will pay the monthly cost. That’s usually a problem because your old phone keeps its number and you would get a new number with the new phone. However, if you don’t mind a new number and you know someone who will take your old phone and pay the monthly fee, then this might work for you.

      Bob at Wirefly

  • bob i was wondering about the activation fees on sprint right now and the length of the 49.99 Photon sale

    • Patel, Wirefly will have some big news on the activation fees in a couple of days… keep checking Wirefly to confirm that. As for the price of the Motorola Photon, it is $49.99 at the moment (with a new or extended 2-year contract) and I’m told that price will likely change today (Monday, Dec. 12). I don’t know what it will change too, but it will probably go up.

      Bob at Wirefly

  • Mathew Mccoy
    October 26, 2011

    Hi Bob I’m interested in Renewing my contract to get the new galaxy s2 through Sprint. The only thing I’m worried about is I get a discount on my bill because of where I work, would that or should I say does that carry over no problem, with wireflys Renewal program???

    • Mathew, in most cases, Wirefly can work with you to keep your existing employer’s discount. I suggest that you call Wirefly at 866-852-3216 to confirm, but what you ask is usually not a problem.

      Bob at Wirefly

      • Mathew Mccoy
        October 26, 2011

        Thanks Bob

      • Bob, My wife and I have had the same Sprint phones for 8 years. Our plan costs $27/month/phone plus taxes & fees and is no longer offered. We can keep the plan but to get new phones we have to pay full price for them. If we “upgrade” to a plan costing at least $35/month, they’ll give us new phones. I don’t see any benefit in a new plan and we’re tempted to buy new phones which are rather pricey. What’s your thoughts on this? I’m a little ticked off that we’ve been good customers for 8 years, have never asked for a new phone and now Sprint wants to stick it to us! Thanks!

        • Paul, have you spoken to Wirefly about the possibility of getting new phones at a low price? I can’t promise that you will be able to do it, but try calling Wirefly at 800-552-9000 and see what an agent says. I don’t want to mislead you… it’s quite possible that your $27 plan precludes getting a new phone at a subsidized price.

          Keep in mind that $27 per month for phone service is REALLY low today. If you have data service and are paying only $27, that is an exceptionally sweet deal. (I suspect that you do not have a data plan and the $35 per month that you were quoted includes data. If so, that is also an excellent price, especially if you can get a free/low-cost phone.) Anyway, call Wirefly and get answers in real-time based on your exact circumstances. Good luck!

          Bob at Wirefly

  • We have a family plan with Sprint that we’ve been on for over two years, and we’re shopping for a new phone and/or carrier. We have a vacation home that is in an area with spotty reception. The current phone we have from Sprint, which is a couple of years old, drops calls almost immediately (our older phones actually worked better in this regard).
    My question is, is there a way to evaluate a phone/carrier combination to see if it works at our vacation home without locking ourselves for another two years? Also, we’ve heard about “boosters” that can help in these cases. Do any carriers bundle these into their plans?

    • Gary, there are cell phone boosters and they can work well. I have one at my home in the mountains and it really makes a difference with phones from all carriers. (Boosters will boost the signal for all carriers and are not usually carrier-specific.) However, the better boosters require significant installation, with an outside antenna and a cable leading into the house to a base station called a “repeater.” I recommend one of those if you get a good signal on your roof but not inside the house — the booster/repeater will get you that good signal inside the house.

      I have not heard of any carrier that bundles a booster with their plans.

      As for trying out the signall for another carrier, your best bet is to find a friend or neighbor that has service with a different carrier. Ask him/her to come over and see if the signal is good at your vacation home. S/he should walk around some while trying to use the phone, to make sure the coverage is consistent.

      Good luck!

      Bob at Wirefly

  • quarrahn durham
    October 19, 2011

    If my contract is not due until 11/1/12 , is there a possible way that I could pay money to hurry up my upgrade eligbility . So that I could buy another phone . With out waiting another 12 months ??

    • Quarrahn, you may be able to do that directly with Sprint, but not with Wirefly. The carriers (such as Sprint) do not let Wirefly do early upgrades. My understanding is that Sprint will give you some upgrade credit after one year on your contract, but I don’t know about “buying out” your contract. You will have to discuss that directly with Sprint.

      Bob at Wirefly

  • raymond andras
    September 28, 2011

    sprint tells me im not eligible for up grade until mar, 2012 but a few months ago they sent me a notice that i could upgrade in a year whats the deal with that.seems like if you are a long time customer u should be able to upgrade in a year

    • Raymond, the carriers (such as Sprint) can offer more upgrade choices than we can here at Wirefly. The carriers limit us to only certain upgrades and that usually means your two-year contract must end before you can upgrade through Wirefly. Sprint offers a one-year upgrade, but only directly from Sprint — they do not let Wirefly offer a one-year upgrade. You can upgrade through Wirefly once your contract has expired, but in the meantime you can only upgrade through Sprint.

      Bob at Wirefly

  • We have 4 lines on our Sprint account. One of the lines is eligible for an upgrade. Can I drop this line without paying any penalty?

    • Krista, it’s probably best if you ask Sprint your question. Wirefly represents Sprint for many types of transactions, but it’s best if you get advice about dropping a line directly from Sprint.

      Bob at Wirefly

    • Krista, upgrade could mean two things: after first year have elapsed or 2 year contract is over with. As long as you’ve finished the 2 year contract so then you can drop this line. I believe this goes across most of well known carriers. Dont get caught up with upgrade offers if you really dont need it..its a marketing tool they use to keep them in business while your throwing away hard earned money.

  • claude wilson
    September 22, 2011

    I had may phone back to the store 3 time and it still dose not work right. It drop call and tex.But when it come down to it. Thay want me to pay the bill and the problem is still ther. And now thay want more money. Wat can i do

    • Claude, that is a tough situation. Assuming your phone is out of its initial guaranty period (usually 14-30 days) and that you do not have insurance or device protection, your only course of action is with your carrier. Your contract is with the carrier and the carrier is the one who receives your payments. If you didn’t like what you heard at one store, try another. Write an e-mail to the carrier’s customer service department. Which ever carrier you have, it will not want to lose you as a customer. But you have to make sure the carrier knows about your problem.

      Good luck with this. I hope you find the right person and get the problem fixed.

      Bob at Wirefly

  • What kind of deals are out there to change from Verizon to Sprint? I think my Bill would be smaller at Sprint, (at least according to the commercials) is there anyway to check to see?

    • Rick, Wirefly is a great place to check and see what a new carrier will cost, and we have some great price on Sprint phones. Simply go to Wirefly.com and shop for Sprint phones. Pick one you like and follow the purchase link to get the pricing. Wirefly can handle porting your phone number from Verizon to Sprint.

      This assumes that you no longer have a contractual obligation to Verizon. If you still have a contract with Verizon, you will need to pay that off when you move to Sprint. Sprint sometimes will cover the cost of paying off another carrier’s contract, but we do not offer that at Wirefly. If Sprint does offer that, you will have to get that directly from Sprint.

      Hope that helps!

      Bob at Wirefly

  • Emily Foy
    September 3, 2011

    sprint says i have only $75.00 rebate on a phone. i looked on here and its $79.00 but then i read the requirements and it says i need at least 24months of service to upgrade my phone at the price of $79.99. so therefore i am confused on whats going on. do i get the phone for $79.99 or does it cost more?

    • Emily, I can’t really figure out exactly what you’d like to do, so I recommend that you call 866-852-3216 and speak to an agent. Give your information to the agent and you’ll get the best information on how Wirefly can help you purchase the phone you want.

      Thanks for thinking of Wirefly!

      Bob at Wirefly

  • sprint says i qualify for the $150 towards my upgrade . If i order a phone for $119 will WF use the money from sprint upgrade or will I be charged ? basically can I buy the phone using the $150 when I check out ?

    • Fred, you need to use Wirefly’s Eligibility Checker to see if you are eligible for an upgrade through Wirefly. Go to this link: Wirefly’s Eligibility Checker.Once you know what that says, we can determine how you can use your eligibility.

      Bob at Wirefly

  • Lynda Njkou
    August 3, 2011

    I want to upgrade my phone.

    • Lynda, then you should go to Wirefly.com or call to see if you are eligible. Once you know if you are eligible for an upgrade, then you can figure out what you want.

      Good luck!

      Bob at Wirefly

  • Tess McGill
    July 27, 2011

    Have been a sprint customer for 10 years or more. Have 3 phones on my plan. Family & friends, $69 plus two phones at $9.99. January 2009 we are all eligible for new phones. My one son does not see any phones he likes, so he keeps his old LG rumour. July 2011, his phone starts dying. He wants a blackberry, so I have to upgrade our plan now. I sign contract. Aren’t I eligible for a new phone now also?

    • Tess, use the Wirefly “eligibility checker” for all the lines you want to use. Go to http://www.wirefly.com/upgrades and check each of your lines for upgrade eligibility. As long as your son’s number is not the primary on the account, you will not be forced to upgrade your phones.

      Thanks for thinking of Wirefly!

      Bob at Wirefly

  • tanzy weaver
    July 20, 2011

    I just got a great super deal with wirefly under t-mobile.was wondering when I get paid can I turn this phone in to t-mobile for a phone that is 100.00 to get one even better.most companies give a trial period.was jus5 wondering….grateful…tanzy

    • Tanzy, if you bought the phone from Wirefly, you have 30 days to return it for a full refund. If you want something else, you can switch to a different phone. So, as I understand your question, you have 30 days to decide on the phone you want to keep.

      Bob at Wirefly

  • Dorothea Gasper Smith
    July 14, 2011

    i need some Questions ANSWERED, Is there a # that i can call to speak to a person?????

  • chris
    July 6, 2011

    stupid question, does this apply to boost?

    • Chris, Boost is generally a “no contract” service provider. You buy the phone up front, then you pay a low monthly fee for the service. If you want to upgrade your phone on Boost, you generally have to pay the full price for the phone. If you do not currently have a contract with a carrier, all the big carriers would be VERY happy to give you a deal on a phone in order to sign you to a two-year contract. And Wirefly would be happy to handle that transaction.

      Bob at Wirefly

  • So, I’d really like to get this EVO 3D. But, Sprint says it’s a no-go until 9/1/11. Now, they told my wife the same thing a few months ago. But then, when her existing phone got damaged/destroyed, they let her upgrade to the EVO 4G (at a sprint store). I think they did some crazy flip-flopping around too because my phone number now shows ineligible until 3/2013, and her line is eligible on 9/1.

    Can we do anything to get this done?

    • What happened is that Sprint probably extended your line for two years to get your wife the EVO 4G. I don’t think anything can be done to get you the EVO 3D sooner than Sept. 1, but you can call Wirefly to double-check. The number is 800-552-9000.

      I know that it’s tough to wait, but rumor has it that Sprint will have a couple of big announcements between now and Sept. 1, so you might be happy you waited.

      Bob at Wirefly

      • DO elaborate. Changes to plans? rates? or maybe a new phone coming out as yet unannouced?

        • Joe, new phones is what I’m thinking about. The Samsung Within should arrive for Sprint by Sept. 1 and it’s expected to be a powerhouse. Also, there might be an updated version of the Samsung Epic 4G, as well as an update to the HTC EVO 4G (without the 3D features of the EVO 3D). Those are just guesses based on what I’ve read in the tech blogs.

          Bob at Wirefly

  • Erma Shaw
    June 27, 2011

    I upgraded and was sent a phone of which I did not approve. I returned the phone but never received a replacement. What happened to the replacement phone?

    • Erma, send me your order number and I’ll track down the problem.

      Bob at Wirefly

  • If i purchase a phone with the 2-yr upgrade on one family line, and after receiving it, move it to a different line that was not 2-yr eligible, will there be any problems with wirefly’s secondary contract?

    • R, that’s more of a question than I can handle here. You should call Wirefly at 800-552-9000 and give the details to a phone agent. That person will be able to advise you regarding the contract.

      Bob at Wirefly

  • Chuck
    May 31, 2011

    My dads phone number is eligible for an upgrade. If i do his upgrade is there anyway that his phone number wont transfer when shipped and we can go in and have it done? Or does it do it automatically.

    • Chuck, I’m not sure what you’re asking. If you do an upgrade/extension on your dad’s number, the number will automatically transfer to the new phone. Within an hour or so of completing the deal, the old phone will be turned off. The new phone will arrive a day or two later, activated and ready to run.

      Is that what you wanted to know?

      Bob at Wirefly

  • latoria
    May 5, 2011

    I want to upgrade to a new phone I am an existing customer midway in my contract. It allowed me to order a phone under renew/extend contract. Will my carrier later come back and charge me the full price for the phone?

    • Latoria, if you are allowed to go through with the purchase on Wirefly, that almost always means that you will not be charged any additional fees. In other words, if our system lets you purchase the phone by extending your contract, you generally don’t have to pay off the older phone. However, I recommend that you call one of our agents at 800-552-9000 and get an answer from that person. S/he will be able to look up your account, see all the details and give you the best information.

      Good luck!

      Bob at Wirefly

  • Beverly Lundin
    March 11, 2011

    I am interested in a family plan for myself and my daughter. I am a current Sprint customer. I understand with an added phone line I can get a plan for $69.99 which includes an added line; I also understand we each qualify for a new free phone by signing up online. What other information do you need? We are also interested in some text messaging which I understand starts at $5 increments.

  • Do you charge any shipping or activation fees if I want to renew my contract?

    • Hey Johnny, conditions change constantly with respect to activation fees and other charges. Your best bet is to call Wirefly’s toll-free sales number and ask what (if any) the costs are when you are ready to upgrade.


  • 6022955612
    February 8, 2011

    Am I eligible
    for an upgrade?

    • You should go to Wirefly.com and use the Eligibiltiy Checker tool to determine if you are eligible for an upgrade.


  • Willie L Strong
    February 4, 2011

    is upgrade time for me.(317)828-3076

  • if i upgrade,for how long will i need to extend my plan?

    • Wendy, you should call us to discuss, as we will need all your information to give you a correct answer. You can contact us at 800-552-9000.


  • Deepeacock
    February 3, 2011

    My Sprint account shows that I am eligible for a mid-term discount of $75 right now, however your eligibility checker doesn’t show that I’ll be eligible for any discount until my contract end – does Wirefly have the ability to offer mid-term discounts?

    • We can only upgrade accounts when a customer is fully eligible for upgrade, which means they need to be at the end of the current contract. Sprint (and the other carriers) does not allow us to process upgrades at the midway point of the contract.

      That’s not what you wanted to hear, but I hope it helps you make a decision.

      Bob at Wirefly

  • carlos govea
    January 27, 2011

    Why if we are existing customers why do we pay more than anew customer for anew phone?

    • Existing customers pay more than new customers, due to the fact that the carriers (such as Sprint) compensate us more for the new line of service than they do for the upgrade of an existing line of service.


  • jason williams
    January 19, 2011

    i need to upgrade.

    • Jason, you can go to Wirefly.com and use the “upgrade eligibility” tool to see if you qualify for an upgrade. Or you can call 800-552-9000 to discuss it. Either way, Wirefly will be happy to help you with your upgrade.


  • Rebecca Jones
    January 11, 2011

    I am wanting to axcess my account from my internet snd cant

  • How do you find only the phones you are able to get with an upgrade .

  • Jushaiah Knight
    December 4, 2010

    I am trying to confirm my info so that I can recieve my phone

  • frederick henry
    November 20, 2010

    when will my account be elgible for upgrade?

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