Despite technological advances in communication, the main way in which people get in touch with businesses is still the telephone. Therefore, choosing a telephone service for your business is very important. However, the effect your telephone service has in your business can be great, which is why it is also hard to choose the appropriate service. A good phone service provider will be reliable and affordable, as well as provide you with all the features your business requires. Evaluating different services and providers is vital so that way you will be able to choose the company that best suits your needs.
There are two types of business phone services offered in Chester, CT: Traditional, analog telephone services and business VoIP service. Understanding the difference between them is key to choosing a provider. Below we will compare business phone services to give you the information you need to make the best choice.
Understanding VoIP Phone Service
Voice over Internet Protocol is a newer phone service type that gives users an alternative to putting in a traditional analog phone line. VoIP has been around for about ten years now but has just recently become more mainstream. Many businesses are finding that letting go of their traditional service and choosing VoIP is really helping their business communication needs. Using VoIP service gives you quality calls just like the traditional phone lines of old, but the calls are transferred through the Internet. Therefore, you must be sure that you have a strong Internet connection before choosing this type of phone service. If you are not sure if your current connection will support VoIP, use the Wirefly Internet Speed Test to check.
The biggest difference found between PSTN and VoIP is the way that calls are carried. With PSTN service, all calls are carried through an analog signal. VoIP uses the Internet and digitizes the calls you make and receive. A perk of this service is that sending your calls through the Internet is much less expensive than the traditional way, so making and receiving calls costs a whole lot less. This is a great choice for any business that deals with a lot of international calls because the rates are much lower. You'll also find packages that allow you to make unlimited calls to certain areas for one low price, eliminating the need to worry about per minute rates.
VoIP service in Chester, CT will come with any type of calling feature that you could need for your business. These will include caller ID, multiple extensions, ring groups and call forwarding. You'll also have remote access to your voicemail, voicemail to email and fax to email service.
VoIP providers in the Chester, CT area provide plans that are meant for small and large businesses alike. You may be a small company that needs just five lines or a large corporation who will require hundreds of extensions for your employees. Either way, there will be a VoIP service that can meet your business needs.
How to Find a Business VoIP Service Provider
In Chester, CT, VoIP has recently become very popular, as more and more business owners are realizing the benefits to this type of service after comparing it to traditional analog services. This means there are many providers that sell VoIP packages and who will compete for your business. This may seem confusing at first, but it is actually something you can use to your advantage, as you won't have to settle for just one company.
To begin, decide what features you absolutely have to have for your business. This may depend on how much you can spend for your phone service; if you think you will be expanding in the near future you will want to have the right add-ons. You'll definitely want to include call waiting and caller ID on your list, as these are basic features most companies need to use.
Look up the different offers from various VoIP phone service providers in Chester, CT. See what features they offer, how much they cost, and how well their company is doing. Consider their reputation before you make a decision. Having a working phone system in place is extremely important for your company, so you will always want a provider that has a good reputation and provides excellent customer service.
Traditional Business Phone Service: What it is and How it Works
The traditional business phone service uses the PSTN, short for public switched telephone network. The PSTN system is still greatly used nationwide and routes calls through a series of cables, telephone lines and satellites. This system is also what most mobile networks go through. This phone system was the first of its kind and has been in use for around a hundred years.
The infrastructure of the PSTN system is very large and old, making it more difficult and expensive to maintain. This causes it to be more costly than Chester, CT VoIP service because of the maintenance required to keep the system operational. PSTN is still analog, and sending calls long distances requires more work and expense.
Making a call over the PSTN when it is long distance requires the data to make stops at various locations. This data goes through different equipment that is owned by multiple companies, making the call more expensive. While most of the infrastructure that carries, switches and routes a PSTN call have become totally digital, the “last mile' is still analog. This is the connection found between the closest central office and the customer.
PBX and the Analog Phone System
Most Chester, CT companies use a PBX, or private branch exchange, to route calls that are received within their office. When you set up a business phone service, the PBX is what allows the users to enjoy the different call features, such as voicemail, caller ID, multiple extensions and more.
The PBX in a traditional PSTN phone system may be located at a remote location or at the user's premises. But no matter where it is, an analog PBX is expensive. A complete business phone system which uses a PBX will need countless types of hardware that the business owner must purchase themselves. This investment may start at $1,000 and up. Not only that, configuration and maintenance will be a separate cost, which could run you a $100 an hour or more.
Upgrading a traditional PBX in Chester, CT can be difficult and expensive. Many of the PBX systems only support a small amount of lines. This will become a problem if your business becomes larger and you need to add more extensions. You'll end up having to pay for more hardware to accommodate your growth, as well as the service hours to install them.
A PBX may also experience issues and breakdowns, much like other types of electronic hardware. This could result in expensive repairs and hardware replacement costs if you have a problem with your PBX. If your PBX becomes obsolete, you'll also be responsible for replacing it, which could conceivably occur every few years. This could end up costing you hundreds of dollars over time, plus the aggravation of having to have a costly service team come in.
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