Despite technological advances in communication, the main way in which people get in touch with businesses is still the telephone. Therefore, choosing a telephone service for your business is very important. However, the effect your telephone service has in your business can be great, which is why it is also hard to choose the appropriate service. A good phone service provider will be reliable and affordable, as well as provide you with all the features your business requires. Evaluating different services and providers is vital so that way you will be able to choose the company that best suits your needs.
There are two types of business phone services offered in Hanover, MA: Traditional, analog telephone services and business VoIP service. Understanding the difference between them is key to choosing a provider. Below we will compare business phone services to give you the information you need to make the best choice.
VoIP Service for Your Hanover, MA Business
VoIP phone service is not as complicated as one may think. VoIP stands for Voice Over Internet Protocol and is simply a relatively new way for phone companies to provide reliable service. VoIP has been around for more than ten years but is only now becoming more well-known and popular among business owners who want to use the latest technology within their company. This service allows calls to go over your Internet connection at your business and is exactly the same as a traditional phone line. Many new companies, especially start-ups, choose this service for their communication needs. You will only need a reliable Internet connection to receive the best call quality with VoIP. To check to see if your current business Internet provider supports VoIP, use our Wirefly Internet Speed Test. However, most Internet providers support VoIP.
The biggest contrast between VoIP and PSTN is the way calls are carried. PSTN calls are carried by use of an analog signal, while VoIP calls are digitized and run through an Internet connection instead. Many business owners choose VoIP connections because running data through an Internet connection is actually less expensive than a traditional phone network; plus, most companies already have a connection that they are already paying for. VoIP service providers also charge less for long distance and international calls, and many providers have flat rate packages that will keep your costs down. This is perfect for businesses that make a lot of international calls but need to stick to a budget. You won't be hit with surprise charges that are through the roof with a VoIP phone service.
Hanover, MA VoIP phone service providers will also offer customers a number of calling features that may be helpful for their business. You'll receive access to features such as caller ID, remote access voicemail, call forwarding and voicemail to email. You'll also be able to set up as many phone extensions that you need. You may be a local candle business with one location and only need two extensions for your space. Some business owners may be head of a large corporation who will require thousands of extensions for all of their employees to use. Either way, there are VoIP services that can fit your needs without breaking your budget. This is especially helpful for a business owner who may be starting off small and needs to watch their finances carefully.
How to Pick the Right VoIP Service Provider in Hanover, MA
VoIP phone service plans are becoming more and more abundant in Hanover, MA, so you will more than likely have your pick of the company you wish to choose. This can seem overwhelming at first, but don't let it be. You don't want to choose the very first company to come along! Use the different offers to pick and choose who will work the best for your company.
Before you pick a company, decide exactly what you will need for telephone service. Questions to consider are the number of lines that you will need for your business and whether that number could grow in the future, the features you will need to have and how much is in your budget to spend on phone service.
From there, you can browse through the various packages that many of the VoIP providers are offering. Look at the services they offer, the prices of their packages, and the overall reputation of each company. You won't want to choose a company just because they are the cheapest, as they may not be reliable. You'll always want to make sure that your customers can get ahold of you through your VoIP phone service, so choose a company that has great feedback.
Traditional Business Phone Service
Traditional phone service carries your calls over the PSTN, the public switched telephone network. This system is available nationwide, comprised of telephone lines, mobile networks, satellites and cables. The PSTN network, the first type of phone network used for business purposes, has existed for almost a century.
Using a PSTN telephone service in Hanover, MA costs more than VoIP. The PSTN infrastructure, being very old as well as large, tends to requires regular maintenance. It also has a more difficult time sending data over long distances.
When making calls traveling long distances over the PSTN, data stops at numerous locations along the way during the course of its transmission. Since the data flows through equipment owned by various companies, costs for PSTN calls can accrue expensive charges. Although most of the infrastructure being used to carry, switch and route calls is digital, the connection between the local central office and the customer continues to be analog.
PBX Systems: What Does This Mean for You?
Most Hanover, MA businesses use a private branch exchange, or PBX, to route the calls that come through their company. The PBX is what allows the company to enjoy the different calling features, such as voicemail, caller ID, call forwarding and more.
When a company uses a traditional PSTN phone system, they must have a PBX, which can be located either at the company or at a remote location. But it doesn't matter where the PBX is located in terms of cost, as it is still very expensive to use. When you first need to set up the whole phone system, you'll be required to purchase a number of pieces of hardware. Your initial investment could cost at least $1,000, if not more. Other necessary steps, such as installation, configuration and future maintenance, will not be included in your initial purchase price. Therefore, if you need to hire a service technician to fix a problem, you will be paying at least a $100 an hour for them to come out to you.
Additionally, a traditional PBX system in Hanover, MA may need upgraded or expanded in the future, which can be both difficult and expensive to do. Since many PBX systems don't support more than a few different phone lines, if you need more extensions in the future you will be required to pay for the hardware to install them.
A PBX system can also experience breakdowns and issues after being installed. If it does, you will again be responsible for paying for the repairs and any hardware costs that your company needs. There is also the chance that your system could become obsolete at any time, forcing you to replace it.
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