Twigby was first established in 2015, and is a subsidiary of SI Wireless, a telecommunications company operating in the United States since the start of the decade. In the couple of years since it was started, Twigby has remained true to its original identity -- delivering wireless service that puts more focus on the overall customer experience, and the results so far are quite good, according to the customers themselves.
There has been much talk about how the wireless industry has gone super competitive in the last few years, and with so many carriers closing up shop for good, staying alive is already an achievement in itself. For Twigby, it has managed to stay competitive by sticking to three things -- delivering reliable wireless service, offering friendly pricing, and picking the right people for its staff.
When it comes to wireless service you can depend on, Twigby has that area covered by providing its customers with access to two of the biggest nationwide wireless service providers in all of America. To date, the mobile operator provides coverage for more than 270 million mobile users in the United States. In its official website, Twigby offers a bird’s eye view of how far reaching its coverage is across the country.
Of course, what use is great coverage if customers can not always afford to get one? Offering great value for customers is a chief concern for Twigby, especially now that on average, mobile users pay more than a thousand bucks on a yearly basis for their wireless needs. For Twigby, a thousand dollars every year is just plain absurd.
This is why Twigby’s wireless plans are designed to be as affordable as possible. And the great thing about the company is that by deciding to do everything online, it has actually managed to pass its cost savings directly to its customers. By doing away with physical outlets, retail staff, and other non-online concerns, the company has been able to offer reduced monthly rates, while at the same time, eliminate activation fees and monthly contracts.
Twigby even has a Referral Rewards program that allows mobile users to refer as many friends as possible and then enjoy a discount of twenty bucks on their next phone bill. AS for the referred friend, that person also gets to earn $20 off his phone bill within 45 days of activation.
Twigby’s branding would not be complete without its people, and the decision to have its crew easily accessible through online means has really paid off. By filling its chat response team with readily available live agents, it has managed to become more efficient when it comes to addressing customers’ specific needs. Its response time averages an estimated time of 30 seconds.
So want to give Twigby a try? Explore plans from Twigby at Wirefly now.
