If you've been hunting for affordable wireless plans, you've probably heard about Visible. The MVNO offers some of the cheapest options out there, with unlimited data plans starting at just $25 a month. But this week, customers learned that bargain pricing doesn't always guarantee smooth service when a major network disruption affected thousands of users nationwide.
Visible has announced it's providing affected customers with $5 credits toward their next bill following the recent network outage. According to Android Authority, the credit is positioned as Visible's way of apologizing and showing it values customers' time. To use the credit, customers need to pay their next month of prepaid service with a credit card online, and the credit becomes available after January 16.
While a $5 gesture might seem modest, it's worth considering in the context of what other carriers offered. Direct Verizon customers, whose network Visible relies on, received $20 credits—a notably larger acknowledgment of the disruption. This difference has some people questioning whether the smaller credit feels proportional, especially since both groups experienced the same service outage.
The silver lining for Visible subscribers is that even with service disruptions, the plan prices remain compelling compared to major carriers. Verizon's entry-level unlimited plan costs $75 monthly for a single line, while Visible's comparable unlimited offering is just $25. For those weighing whether to switch to or stick with a budget wireless provider, this incident offers a real-world look at how different carriers handle problems when they happen.
Source: Android Authority
