Apple has just released a support document that contains a workaround solution for the iOS Messages bug that has been reportedly crashing iPhone units lately. This document outlines various simple steps in which iPhone owners can re-open their Messages mobile app after being struck by the bug. The document also notes that Apple will be launching a fix via a software update in the near future.
For those not in the know, a mysterious iOS bug was purportedly discovered by users and subsequently shared on Reddit. These users noticed that the act of sending a string of symbols and Arabic characters through text message to another user's iPhone device causes the Messages mobile app to crash. In other cases, the same act caused the iPhone device itself to reboot.
Upon further investigation, it was found out that the bug also affected third party messaging mobile apps such as Snapchat and even Twitter. According to Apple, the issue had something to do with the way the iOS mobile operating system processes characters rendered in Unicode.
The bug would just have been a harmless glitch by itself. But then many mobile users began to send the string of symbols via text message to some of their friends as a joke, causing their friends' iPhones to crash. And then disgruntled iPhone owners later found out that even after their device reboots, they could no longer re-open their Messages mobile app. It appears that the app would keep on crashing, unless a series of certain steps were followed.
Which leads us to the support document that Apple recently published. The series of steps outlined in the document are as follows: 1) Request Siri to read unread messages, 2) Have Siri reply to the harmful message, and after replying, the Messages mobile app can be re-opened, and 3) Wipe out the entire thread from Messages by swiping left, or tap and hold the harmful message, and then tap More to completely delete the message from the thread.
It should be noted that even though the steps outlined by the document allows users to re-open their Messages mobile app again, it does not prevent the bug from striking their iPhone devices in the future. The same thing apparently goes for third party messaging mobile apps like Snapchat and Twitter. Some circles suggest that resetting the way the user's iPhone processes notifications, or shutting down message notifications entirely, may perhaps be a better temporary solution, that is until Apple's permanent fix comes along.
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