Although OnePlus has gone and fixed that annoying glitch that rebooted OnePlus 5 units whenever users dialed an emergency number, many are still no doubt wondering what exactly caused the glitch in the first place. Well, the Chinese phone maker has recently released an official explanation, and it might be kind of awkward.
Just a few weeks ago, OnePlus launched their latest flagship, the OnePlus 5. The device was highly sought out by those looking for a new phone since it came with impressive specs. Imagine having a device with up to 128 gigabytes of storage, dual cameras on the back of the phone, the latest Snapdragon 835 processor, and get this -- 8 gigabytes of random access memory (RAM). With specs like those, the OnePlus 5 is definitely bound to attract the attention of smartphone enthusiasts.
Unfortunately, there are a few issues with the phone.
Earlier this month, a service outage on AT&T’s network had left thousands of mobile users without access to 911 for a number of hours. As stated in a preliminary report recently released by the Federal Communications Commission (FCC), about 12,600 callers were unable to reach 911 emergency dispatchers for a period of five hours. As told by AT&T to the agency, it normally funnels around 44,000 calls through its 911 service on a daily basis, which meant that roughly 28 percent of the calls could not get through to emergency dispatchers.
Because of a “ghost call” glitch in the emergency call system in the city of Dallas in the state of Texas, a couple of deaths may have resulted. The first death is a 6 month old baby named Brandon Alex whose babysitter using a T-Mobile device could not successfully reach 911 dispatchers. The other one involves a 52 year old man named Brian Cross, whose husband, David Taffet, tried to call 911 but was put on hold for 20 minutes earlier this month. Cross later passed away at a local hospital.
T-Mobile will have to pay a fine in the amount of $17.5 million over emergency 911 services outages that occurred in its network in 2014. The fine was issued by the Federal Communications Commission (FCC), which cited two instances of 911 service outages that happened in August of last year. Apart from paying the $17.5 million fine, the carrier will also need to undergo a compliance program, which should help T-Mobile prevent similar emergency service outages of happening in the future. Specifically, the carrier is asked by the FCC to implement steps to identify risks that could result to outages, protect against such risks, and then develop a response and recovery protocol in case such outages occur.
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