Although you are certain you are entering the correct password for your Gmail account, your email will not load on your iPad or iPhone. Or perhaps your Gmail was previously working on your device, but now you are traveling and it has suddenly stopped. This issue can be extremely frustrating and confusing. This article will cover the details of why your Gmail is not working on your iPad or iPhone and how to solve the issue to get your email loaded in the Mail app.
The Issue: Security
Security is a top concern among both consumers and companies. Consumers do not want their personal information stolen and companies do not want to be sued. Unfortunately, in cases where security becomes too strict without any explanation, consumers can find themselves struggling to get back into their own accounts.
Unable to Get Mail
The problem isn't necessarily the security itself. Rather, it is the lack of explanation that leaves iPhone consumers in the dark. Plenty of consumers find themselves in situations where they take a vacation and their email suddenly stops loading upon reaching their destination. If it was loading perfectly before, why would traveling cause it to stop? The answer is related to security:
Google noticed the attempted connection from a new area and blocked the sign-in because it was suspicious and worried that someone was attempting to hack the account. While many people do not even realize this is a possibility, employees at the Apple Store see it happen on a regular basis. Even if you aren't traveling, Gmail can choose to block sign-in attempts for a wide variety of reasons.
How To Fix Gmail On Your iPhone (or iPad)
If you are positive you are entering the correct password for your Gmail account but are still locked out of your mail, try the following steps:
1. Check The Gmail Website For Alerts
Since your iPad or iPhone is unable to give you details about your failed sign in, visiting the Gmail website can be helpful. If you can, use a computer (the Gmail website is easier to navigate with a bigger screen).
Open Chrome, Safari, or a different internet browser, head to Gmail.com, and type in your password and email address.
If you are using an iPhone, a popup may appear that suggests you download an app, but now is not the right time. Select the small link at the bottom titled "mobile Gmail site".
Upon logging in, watch for an email or alert box that says something along the lines of "Someone has stolen your password" or "Gmail has blocked your attempt at signing in". If you see an email or box like this, select the link inside titled "That Was Me", "Review Your Devices Now", or any links with similar language.
2. Use Google’s Website to Review Your Recent Devices
Even if you do not receive an email regarding blocked sign-ins, it is still a smart idea to check the section titled 'Device activity and notifications' on the 'My Account' section of Google's website. This will allow you to review all of your recent devices that have attempted to sign in to your account. You can also unblock the sign-in attempts that were you (well, at least they were hopefully all you).
After you confirm to Google that you were the one trying to log in, your email should begin loading on your iPad or iPhone. If this does not solve the issue, keep reading.
3. Try The CAPTCHA Reset
The CAPTCHA reset, a fix offered by Gmail that typically flies under the radar, temporarily unlocks a portion of the security features on Google to allow new devices to connect successfully.
To complete the CAPTCHA reset, head to Google’s CAPTCHA reset page and use your username and password to log in. Next, use your iPad or iPhone to log into your Gmail account. The attempt at signing in should work this time, and Google will now remember your device so it does not get blocked in the future.
4. Double Check That IMAP Is Enabled
Gmail may also not be working on your device if IMAP (Gmail's technology that it uses to send mail to your device) is disabled in the settings. You will not be able to access your email account from the server if IMAP technology is turned off on Gmail.com.
5. Remove Your Gmail Account From Your Device And Reload It
If you can log in to Gmail.com without any issues, checked the device activity and notifications to make sure your device is not being blocked, completed the CAPTCHA reset, and confirmed that IMAP is enabled, it is time for the next step: the modern version of unplugging it and plugging it back in. Simply remove your Gmail account completely from your device and then load it back on.
In the majority of cases, Gmail servers store all the emails of an individual. This means that removing the Gmail account from your device will not delete anything from the actual server. When you set your account back up, all of your contacts, notes, and emails will come right back.
A Word of Caution
It is important to note that some individuals may be using an older version of mail delivery, a system known as POP. Although this system has been largely replaced by IMAP, POP accounts can delete emails from the server if it is downloaded to the device.
To be on the safe side, sign into Gmail.com prior to deleting your Gmail account and confirm that all of your emails are there. If there is mail on the web interface, it means it is on the server. If you do not see your mail on Gmail.com, it might be best to skip this step for now. Fortunately, almost 100% of people will be able to see their email and can safely proceed with this step.
How To Properly Remove Your Gmail Account From Your Device
To get rid of your Gmail account from your device, check out 'Settings', 'Mail', 'Contacts', then 'Calendars' and tap on your Gmail account. Then, choose 'Delete Account', and select 'Delete from my iPhone'. Next, head to 'Settings', 'Mail', 'Contacts', then 'Calendars'. Tap on 'Add Account', then tap Google and enter the information for your account.
Gmail: Loading Again On Your Device
Once Gmail is working smoothly again on your iPad or iPhone, you will be able to send and receive emails using Gmail's Mail app. If you have realized your battery has also been draining, the biggest offender is usually "Push Mail".
Issues with email loading is a common, tricky problem, but you are now equipped with the knowledge to address this issue. You can also impress your friends by fixing their device if they are experiencing issues. Be sure to let us know if you found this article helpful and if you were able to solve your email issue - we would love to hear from you! Jump to top
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