If you're a business owner shopping for internet service, AT&T just scored a major customer satisfaction victory that could influence your decision.
According to AT&T's official announcement, the company has been crowned the top provider for business internet customer satisfaction in J.D. Power's 2025 Business Internet Satisfaction Study.
AT&T won in two categories: medium-sized businesses (20-499 employees) and large enterprises (500+ employees). This marks AT&T's eighth consecutive year winning for large enterprise service and third straight year for medium business service.
The study surveyed over 4,000 actual business customers about seven key areas: internet performance and reliability, cost, communication, sales quality, billing, account management, and customer service. AT&T's consistent wins across these fundamentals suggest they're meeting business needs effectively.
This recognition comes as businesses increasingly depend on reliable internet for everything from video conferences to cloud operations. AT&T backs this performance with substantial network investment - $22.1 billion in 2024 alone, primarily in fiber and 5G infrastructure. They currently serve nearly 2.5 million businesses worldwide.
For business owners weighing internet options, these awards provide valuable insight. The study focused on real user experiences rather than marketing promises, surveying customers from March through May 2025. AT&T's multi-year winning streak suggests consistent performance rather than a one-time achievement.
Whether you're running a startup or managing a growing company, AT&T's repeated recognition indicates they understand business internet needs and consistently deliver on expectations.
