Yesterday, T-Mobile customers reported issues with regards to making and receiving calls. Most commonly, the issue seems to be coming from calls being made to and from Verizon numbers. Thankfully, the Un-carrier has already responded to the reports and has looked into the problem.
As reported by The Verge, the issue started around 2PM ET yesterday, November 29th. Downdetector also depicts areas where users have reported encountering the issue. The reports suggest that T-Mobile customers encountered issues when calling other networks. Some users also encountered a “all circuits are busy” message when calling other T-Mobile numbers.
Initially, users suspected that Verizon might be having issues. But when asked about the error, a spokesperson for the company said that its network was operating “business as usual.”
A representative from T-Mobile shared:
“We have no indication that this is a T-Mobile network issue but we have taken steps to reroute our customers and have been in close contact with Verizon throughout the day as they work to resolve this. We apologize to any customers who were impacted.”
Although the issue has been resolved by midnight, it’s still unclear what caused the issue. Both networks denied that the issue came from them.
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