Google recently released the Device Assist app on the Google Play Store. Although designed primarily as a troubleshooting app for Android devices, Device Assist also provides tips on how to use and navigate Android 5.0 lollipop (the latest version of the Android mobile operating system), as well as serving as an easy means for contacting tech support.
There is one catch, however. The Device Assist app only works on Nexus, Google Play Experience, and Android One devices. In other words, smartphones wherein Google has significant control in the presentation and functionality of the operating system software.
Still, it is good news that Android One devices are included in this new troubleshooting tool's loop. For those not in the know, Android One devices include budget-friendly smartphones positioned for emerging mobile markets. So all in all, it is good to know that apart from the tech nerds (mostly) who use Nexus and Google Play Experience devices, owners of Android One smartphones also get to use Device Assist.
So how does Device Assist work? When users open the app, it leads to a page called DETECTED ISSUES, which gives tips and instructions on how you can get your device to function normally again. For example, it might suggest to the user to reboot the device (sometimes, simply turning it off and turning it on again does really work wonders).
If the user encounters a problem that can not be solved by merely adjusting the devices' settings, the Device Assist app has a button that lets the user call tech support, or request for a return call from somebody who knows how to fix the issue.
Having an app like Device Assist installed in your smartphone can be quite handy. Sometimes when users experience issues with their smartphones, they often flock to forums and website FAQs looking for troubleshooting tips. Now there is nothing wrong with asking for assistance on the Internet, but it sure would be nice if you have an app that makes it easier for you to get answers.
Device Assist lists common tasks and how to go about completing them, whether they be as simple as taking a selfie or adjusting notification settings. Tips are often presented in the form of cards or videos, which users can save for later use.
As mentioned earlier, the Device Assist can only be used for Nexus, Google Play Edition, and Android One devices that run on Android 5.0 Lollipop. If your smartphone fits the criteria, you can download the app from Google Play now.
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