Nextiva is known as one of the largest providers when it comes to using business VoIP and is often highly-ranked among user reviews of VoIP providers. Nextiva is a simple and effective unified communications (UC) solution. Nextiva is a popular choice because its flexibility, award-winning service, compelling solutions and array of product offerings.
Even though Nextiva has an excellent reputation, there are several high-quality, alternative options. Nextiva offers a comprehensive package with their expansion from a basic VoIP to call center solutions. However, Nextiva may not provide everything a team desires. Other providers offer a foundation that is similar to Nextiva. The main difference between the VoIP providers comes from what the service focuses on.
Nextiva is a company that is known for their innovation. However, some businesses may want a provider that has a specific focus, like a team messaging system and a built-in collaboration solution, or a video conferencing app.
If you have been researching VoIP providers, you have probably noticed that there is not that much of difference when it comes down to business VoIP services and features. But if you look more carefully, the differences are more evident in the details. Most VoIPs offer the same services, but there are differences in the pricing and the service's limitations. Different VoIP providers choose to focus on different aspects of their service.
If you have problems with your service provider, cancelling your service may not be your only option. You may want to consider contacting the FCC to find a resolution. In some situations, a resolution may not be possible. When this occurs, your provider may no longer work for your organization.
Providers may focus on building a complete UC solution, other service providers might partner with other providers to create an effective conferencing solution. A provider listed below offers security and business internet services to create a complete package. Because different providers strengths lie in different areas, every provider may not work for your team. It's important to carefully consider your needs and the various options these services offer.
The 6 best Nextiva alternatives:
RingCentral offers an attractive cloud phone system that has plans that begin at $19.99 and has more than 100 premium features. The standard $20 plan includes the following: unlimited calling, toll-free minutes, video conferencing with screen sharing features that can host up to 4 users, multipoint mobile, and RingCentral's Glip collaboration solution.
RingCentral provides a comprehensive conferencing and collaboration suite, an entire Business VoIP service, even with their standard plan. Glip seems more preferred over Slack for helping businesses collaborate and communicate as a team. Glip also comes with more built-in features.
RingCentral also lets you create your collaboration and unified communications solution by providing a number of integrations for your cloud phone system. Should something go wrong, RingCentral is one of the only VoIP providers that make it easy for you to contact support. Depending on the problem, it may be possible for you to correct the problem yourself.
People seeking a business VoIP system with a lot of features, and a collaboration and messaging solution in one package.
If your company is heavily involved in international business, RingCentral's service has phone numbers and data centers located throughout the world.
Vonage is a highly recognizable name and one of the original VoIP service providers. During Vonage's early years, the company focused on solely on its residential VoIP services. The provider has since expanded its operations and now offers services to the business world. The provider has put a lot of effort into developing the Vonage Business platform. Recently, Amazon and Vonage collaborated to make Amazon's Chime UC solution a part of every Vonage business plan.
On top of Vonage's business VoIP service, the company offers a powerful conferencing experience that is combined with the simplicity of Chime and enterprise-level security. Vonage is one of the first providers to offer unique and innovative integrations for their Vonage desktop app.
Vonage, even while focusing on their VoIP service, is unique because they offer metered extensions. Business can select a pricing tier that meets their needs. For some businesses, unlimited calls are a necessity. Smaller businesses may not use every phone line on every day. Vonage gives you the option to pay for what you need.
Enterprise-level video conferencing with Amazon Chime.
An individualized VoIP service that lets users to choose between metered extensions, unlimited calls, and users can select the features your business needs.
MegaPath is unlike any other provider on this list as they are "one stop shop" for businesses of all sizes. MegaPath offers a wide range of solutions. They provide no-contract hosted VoIP, security, network, business internet and other cloud services.
Unlike their competitors, MegaPath does not place user or seat restrictions on the use of their features. Meaning, you won't double your costs by adding another feature or increase your phone lines. This concept carries over to support. There is no upgraded premium level of service that requires an additional fee.
Everyone has heard horror stories about phone service malfunctioning and provider spends a lot of time blaming someone else for the problem. Or, stories of phones failing to work on certain networks. MegaPath allows you to get everything done using one provider and receive one, all-inclusive bill. MegaPath is simple and has one point of contact. Another benefit of using MegaPath, no minimum users means the provider works for organizations of any size.
Businesses who do want limitations on features or limitations based on user size.
Businesses who need services beyond VoIP will appreciate being able to build out their entire network with only one point of contact.
Using what 8x8 considers to be the "world's first communications cloud" that allows businesses to break down barriers between communications from clients and employees. The platform combines team collaboration, connects unified communications, contact center, and analytical solutions into a single platform. Gartner's UCaaS Magic Quadrant lists 8x8 as a leading provider for a few really good reasons.
8x8 has the typical calling features and Business VoIP service you would expect with both the Virtual Office and their other service, Virtual Office Pro. Unified communications can be used with other apps thanks to 8x8's integrations. The provider's analytics and call reports are similar to Nextiva's solutions for fast decision making and instant intelligence.
Just like Nextiva, 8x8 is a leading cloud unified communications solution with an all-encompassing platform. On top of having a leading UC platform, 8x8 also integrates all internal communications within their cloud contact center solution for external communications. 8x8's platform closes the gap between communications that would otherwise remain isolated.
Small, mid-sized and enterprise-level businesses that are looking for a platform with a cloud unified communications platform.
8x8's strong cloud contact center offers an integrated communications platform that closes the gap between client and employee communications.
Jive was originally known as the company whose services were geared towards large government organizations and enterprise businesses. Now, Jive has branched out to businesses of all sizes. The company also meets all of the criteria you would expect from a highly-regarded alternative to Nextiva. Just like 8x8, Jive offers a comprehensive cloud platform that focuses on making the platform easy to use.
While the main focus of Jive's platform is their business VoIP, but Jive is known for having a visual dial plan. Unlike with the text-based programming for Jive's auto attendant feature, or the standard drop-down menu, users can configure the call experience using a visual-based system. Users no longer have to use an annoying, and confusing, drop-down menu, or need to learn how to code to establish their auto attendant feature. You can easily customize your auto-attendant feature for your calls. Jive offers all of this for $19.95 per user for their standard plan.
Jive has evolved to include apps for mobile phones, and the company even provides their video conferencing and collaboration solution that rivals similar product offerings on the market. Jive's active speaker identification, HD content sharing, group text chat, and point-to-point video calls, are some of the features that make this provider a strong competitor to Amazon's Chime. Jive also eliminates the need to search for a virtual conference room with on-demand on conferencing.
The business that seeks a simple experience from the setup of phone lines to designing the ideal customer service experience.
Jive Video is an option for businesses that want a phone system that integrates with meeting solutions and video conferencing, but do not want to use Amazon Web Services, or a similar product.
If your business doesn't need a cloud-only solution, a hybrid or on-premises solution might work. ShoreTel has the ability to create a solution that meets your business needs. Whether you opt for Cloud UC, Onsite UC, or Hybrid UC, each of these options deliver a consistent user experience. These solutions also evolve with open APIs to create a native integration right from the start.
ShoreTel's VoIP service has instant messaging, web, audio and video conferencing. The provider has everything you could need from a UC solution. In 2016, the ShoreTel Connect platform received TMC's Unified Communications Product of the Year Award because of its easy user experience.
What makes ShoreTel stand out, is its ability to create a unique setup for each business and location. If you are looking for an economical, cloud-first solution you will appreciate how ShoreTel places everything into a complete plan.
ShoreTel is also ideal if your business requires a completely on-site solution, but doesn't want to pass on what SIP offers, the onsite UC is a good option. What's even better, a solution that is somewhere in the middle. The hybrid solution allows your business to power several locations through the cloud, while you have one centralized on-premises location.
Creating a unique solution, whether it is a hybrid mix, only on-premises, or completely cloud based. The hybrid solution is ideal for businesses that have several locations.
Those seeking a UC solution with collaboration, voice, video, message, and web conferencing that prioritizes the user experience and simplicity. ShoreTel is easy to use and easy to afford.
Overall, Nextiva is still best for:
Innovation. If it is important for your team to stay on top of the newest innovations in tech and communications, it's almost guaranteed that Nextiva will be one of the first VoIP providers to have it.
A comprehensive Business Cloud Communications Service. Because it offers a complete platform that is connected using Nextiva's NextOS, your business will have more control over many aspects of your unified communication and VoIP systems.
If you prioritize service and support, you should consider Nextiva. Nextiva is known for their U.S. based, award-winning customer service.
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